The different types of predictive dialers


Added: 23-12-2009
Author: Mike D. Storm
Category: Phone Network 		← Back | ↓ Related | Home →


A predictive dialer is used by call centers and telemarketers and agents to spend their time talking on the phone to potential customers rather than dialing a number or wait for someone to connect to live. They use a software algorithm that tries to predict future agent will be finished now call so they can take their new call. Like many phone calls will not be picked up or go to the answering machine, the dialer software predictive started calling out before the agents of the phone. By calculating how much to be done quickly before a live person answers the call when he can start the agent was called. The goal is to unite all the agents with a new residential phone now HANG UP as soon as their conversation.

There are various solutions predictive dialers on the market:


  • soft dialers;

  • hard dialers;

  • intelligent predictive dialer;



A soft dialer no more than a software program. Do not need anything expensive telecommunications equipment, which is cheaper than hard dialer. In addition, because the computer power is not, dialer software often have articles and even more difficult than the dialer. Things like phone development and analysis of automatic classification of call are common features.

The most modern soft dialer can call through the SIP VoIP protocol, allowing up to the ring through the TDM expensive than traditional networks.

Hard dialers equipment based dialer that uses a special telephone equipment dedicated to investigating the call is answered by an answering machine and decided to call development. Detection is often more accurate than the line dialer, but the cost of ownership and maintenance much softer dialer.

Intelligent predictive dialer integrate automated calls and voice messages automatically. As always predictive dialer, answering machine also has a busy signal and detection. However, when the dialer detects the human mind, will play the first voice message explaining the nature of the call and encourage those who are called, if he chose to speak with the agents of life or not. This requires a mental rather than from the normal intelligent dialer dialer.

Mental benefit is that the predictive dialer agents more eager to talk to customers, thus increasing their efficiency. With the automatic play voice message, the party summoned to show that they are not willing to take a life without an agent.

But some people do not like automated voice messages to stop calling, so the response from the campaign is lower than normal forecast dialer. Trade-off is the time in response to a list of agents.



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