Buying a new phone or upgrade the old system - you have 5 key questions to ask!
| Added: 06-03-2005 Author: Steve Norris Category: Phone Network |
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An initial step in determining the best option for your company put out because you're considering a new option in the first place.
- Are there aspects of your current system deficiencies that you feel should be?
- Has become a nightmare that continues to increase and the cost of maintenance?
- Increasingly difficult to find?
- The sound will come out?
- Did you get dropped calls?
- Run out of power?
- Are you moving?
- The old phone did not have to look so professional and really represents the example of your company?
- Are you facing a purchase additional cards, line cards, PRI cards, etc., and the point is the value?
- Can do so many moves, adds, and changes that you know the system, telephone service men in the bottom of your first name?
- Do you want to implement VoIP?
- Are you trying to connect to the office?
- Do you want to implement the rural telephone users to access the deadly?
- Are electricity and hitting? (No joke, this can cause major damage without increasing the suppression / protection)
- Your phone, cable phone, keys, etc. wear out or find zivaliwe?
- Creating your own writing?
- Products no longer supported by the manufacturer or a local vendor?
- Manufacturers have gone out of business?
- Kisakinishi been training at your local store folded, and they will only be available to support it?
- Did you see on eBay or Google to find a replacement part?
- And many, many more ......
So how you can choose the right path for your company?
In an era where the purchase is a big mistake can cripple an organization's financial year, or affect a person's job security, or the right will help companies develop and promote the results, there is no simple way to make a decision. The challenge for any decision maker or a researcher of technology purchased options to justify the new costs to the cost of developing the efficiency of the old equipment. Here are the key questions you ask when FIVE making your decision:
1. What does it cost me a system I call now?
This includes maintenance agreements or contracts, service calls for repairs during the past year, the cost of moving or failure, he failed area, the cost for the stage, he adds, and changes, the cost of failure for voice mail or digital / analogue / center card, and worth the time / the lost productivity of workers affected by the downtime, time to explore the purchase of old or refurbished parts, import, coordination, etc. For these activities to take key personnel and activities that generate significant revenue for your organization, and represents the hard dollar costs or loss of productivity as You realize it or not. On the other hand, your system may be a problem free for years without phone service, and has been 100% reliable and cost effective. You might even remember the company that installed because it was so long since you ve been in contact with them. Most likely, will fall somewhere in between. Measuring with numbers and hard data.
2. As I move forward, how much it would cost me to move?
Often, the cost of changing jobs, the organization would be better to install a new system during the move. Remember, when moving the system, there are costs and de-install the existing system, labels it, pack it, move it, and then re-install is the new location. The cost is only work as fast as the old system a new phone, so that the financial case for the new system is often strong when one considers rapid depreciation of the value of old electronics. The cost to move the system to win the value of the system itself. Combine them with questions the inevitable why you moved in the first place, and there may be additional equipment, telephone, power, or voice messages to the port added to the existing system sufficient to meet your needs in new areas. Bought one by one new section after the initial install is almost always more expensive than buying them as new as part of the package, and all costs must be considered.
3. Article requires that I do not have now? They do not cost?
This is a big problem! What features are available in the market you want to have? Would your company like he feature? How much will you save? What is your professional impact? What impact your effectiveness? What is the effect of the average customer you keep time? Is back customers? Is it more effective management tool to give you? Is kukuruhusu increase the average sale? Many of the new system could cost just a business phone for the implementation of new production capacity that can not be present. Let us name a few:
Automated Attendant
Unified Messaging
Enhanced Voice Mail
Faxing Desktop Applications
Call Accounting
ACD groups
Call Reporting
Call Recording
Voice over IP
Network systems
Remote Locations
Softphones
Call logging
Or wireless Bluetooth Headsets
Wireless phones
Wi-Fi phones
Skills Based Routing
Computer telephony Integration
Screen Pops
Advertising on hold
Web to make your own moves, adds, and changes
....... and so on .......
A number of applications or functions that can pay for themselves many times in the right organization. One is to evaluate options to determine the actual benefits, and benefits are not hard to see the numbers.
For example take: If the current system can not create their own kukuruhusu moves, adds and changes on your own, and you must pay the $125 phone service every time you make one, which can be expensive. Some organizations a high level of sales or play what is usually called the music in the office cube. (Moving is chinichini after the man leaves) If the organization has a need for three (3) if called upon, they can easily spend $375 (3 x $125) per month in the MAC (moves, adds, changes) charges. If the new system allows you to make your own MAC is no cost call services, you can actually save $375 per month, and make changes in YOUR easily. That's just one aspect. There is an opportunity cost that is several features that they can to improve organizational productivity, and that would justify the cost of a new primary system is now calculated the cost savings alone. Your task is to identify when to save or reduce costs not know the features and value of the dollar.
4. What does it cost to improve the old system, and available features I want and need?
This is a tricky one. Your current system may very well have the abilities through software and hardware upgrades to accomplish what you want done, but will it be cost effective? Call accounting software made today has so many more features and costs so much less than it did just five years ago, that it would be silly to install an old call accounting package on an older system. Does the system have the ability to do VoIP? Maybe, but at what cost? Did I have to add a special card, upgrade the CPU, and then buy special routers, bring in my data guru, etc to hook it all up and make it work? Or will the new system have the capability built in, plug and play, ready to go? Is the old call logging software cost effective anymore? For some of these options, DEPENDING on the application, it is a question of technology advancements and cost effectiveness. Would you buy a five year old computer for your office today? Are you still running any five year old computers in your office at all? Why or why not? The same answers you give to that question may very well answer your question on whether you should buy certain old applications for older phone systems. This will apply to some features and not others. In many cases it will make no sense to retrofit your Volkswagen to be a Motor Home, or your Oldsmobile to be a Ferrari. In some cases, it will make perfect financial sense. Price carefully and evaluate feature, functionality, and ongoing manufacturer support. Your answer will present itself with adequate research.
5. What do I want? Boss what you want? We need to do?
This is the fifth question that can not be ignored no matter how hard you try. This is one thing to say that I NEED to run my business, and others really want to say that. We do not t always buy what we need. We also buy what we want. We buy what is easy, and what is cool. We sometimes you need to buy what we can. Depending on who makes the final decision, the financial case for a new system or old equipment in one way or the other may actually have less impact than you think. Can only come under this: Would you like to bosi? And why?
The ratio between the needs, wants, and the final decision is a complex one criterion, but one that must be found to make the best decisions for the total organization.
Remember the five questions as when to go and explore new business telephone system or improve your phone system that is:
1. What does it cost me a system I call now?
2. As I move forward, at what price?
3. Article requires that I do not have now? They do not cost?
4. What does it cost to improve the old system, and available features I want and need?
5. What do I want? Boss what you want? We need to do?
As always, consult with a professional telecommunication many options to see you.
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